At Nathu Foods, we understand that circumstances may change, and you may need to cancel your order. To provide clarity and fairness, please take a moment to review our cancellation policy:

1. Order Cancellation

You may cancel your order under the following circumstances:

• Before Preparation: If you wish to cancel your order and the restaurant has not started preparing your food, you can do so through our website or app. A full refund will be issued to your original payment method.

• Restaurant Acceptance: If the restaurant has already accepted your order but not yet started preparation, you may be eligible for cancellation with a refund, subject to the restaurant's policies. The specific conditions for cancellation are determined by the individual restaurant and can be found on our website.

2. Cancellation Fees

Some restaurants may impose a cancellation fee if the order has been prepared or is in the process of being delivered. The amount of this fee is at the discretion of the restaurant, and you will be notified of any charges during the cancellation process.

3. Cancellation Process

To cancel your order, please follow these steps:

• Log in to your NathuFoods account.

• Access your order history and find the order you wish to cancel.

• Follow the provided cancellation process.

• You will receive a confirmation of the cancellation, and, if applicable, any refund will be processed according to our refund policy.

4. Contact Us

If you have any questions or need assistance with the cancellation process, please contact our customer support team. We are here to help you with any issues that may arise during the cancellation process.

5. Policy Updates

We may update this cancellation policy from time to time. Any changes will be posted on our website, and the new policy will apply to all orders placed after the update.