Introduction
Welcome to Nathu Foods! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively referred to as the "Service"). By using our Service, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information when you use our Service:
Personal Information
Contact information (such as your name, email address, phone number, and delivery address).
Account credentials (username and password).
Payment information (credit card details, billing address, and payment history).
Location information (if you enable location services for our app).
User-generated content (reviews, ratings, and comments).
Usage Information
Device information (such as the type of device, operating system, and device identifiers).
Log data (IP address, access times, pages viewed, and interactions within the app).
Browsing and search history.
Information about your interactions with our customer support.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Service, understand user preferences, and offer relevant content.
How We Use Your Information
We use your information for various purposes, including but not limited to:
Providing and maintaining our Service.
Processing and fulfilling your food delivery orders.
Personalizing your experience.
Improving our products and services.
Sending order notifications and updates.
Handling customer support requests.
Protecting against fraudulent or unauthorized activity.
Complying with legal and regulatory requirements.
Sharing Your Information
We may share your information with third parties under the following circumstances:
With restaurants and delivery partners to facilitate food orders.
With payment processors to process your payments securely.
With our service providers who assist us in delivering our services.
With your explicit consent or as otherwise permitted by law.
In response to a legal request, such as a court order or subpoena.
To protect our rights, privacy, safety, or property.
In connection with a merger, acquisition, or sale of assets.
Data Security
We take the security of your data seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the Internet or electronic storage is completely secure.
Your Choices
You can access, update, or delete your account information at any time through the app or by contacting our customer support team. You can also manage your communication preferences, including email and push notifications.
Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect or maintain personal information from children under 13. If you believe we have inadvertently collected such information, please contact us, and we will promptly take appropriate action.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and Service. We will notify you of any material changes via email or a prominent notice on our website. Please review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our practices, please contact us at [info@nathufoodspk].
