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Refund policy

At NathuFoods, we strive to provide you with the best dining experience. We understand that there may be times when you need to request a refund. Please review our refund policy to understand how we handle refunds:

1. Refund Eligibility

We offer refunds in the following situations:

  • Order Errors: If there is an error with your order (e.g., wrong items, missing items) that is the restaurant's or our platform's fault, we will issue a refund or replacement at your discretion.

  • Order Cancellation: If you cancel your order before it is prepared by the restaurant and delivery has not been initiated, you may be eligible for a refund. Please refer to the restaurant's specific cancellation policy for more details.

  • Quality Issues: If the quality of the food you receive is below the standards you expected, please contact us within [time frame] with details and photos. We will assess the situation and may offer a refund or credit for future orders.

2. Refund Request Process

To request a refund, please follow these steps:

  • Contact our customer support team within [15 Minutes] of receiving your order or identifying the issue.

  • Provide clear details about the problem, including your order number, the specific issue, and any relevant photos or documentation.

  • Our team will review your request and may contact the restaurant for additional information.

  • If a refund is approved, it will be processed within [4 Hours], and the funds will be returned to the original payment method.

3. Non-Refundable Situations

Please note that refunds are not available in the following situations:

  • If you have consumed a significant portion of the food or used the services.

  • If the issue is related to personal taste preferences rather than a quality or preparation issue.

4. Contact Us

If you have any questions or need assistance with a refund request, please contact our customer support team. You can reach us at [your contact information].

5. Policy Updates

We may update this refund policy from time to time. Any changes will be posted on our website, and the new policy will apply to all orders made after the update.